Kids Photo Gallery — Support

Kids Photo Gallery lets young children browse photos and videos selected by a parent or guardian. A grown-up should set up permissions and visible albums before handing over the device.

Set up the gallery

1. Add suitable photos and videos to the device's normal photo library. There is no in-app import or online photo catalog.
2. Open Kids Photo Gallery. If access is needed, tap Choose photo access. Read the four number words and tap their matching digits, in order. The challenge checks automatically after four digits.
3. Choose photo access in the system permission dialog. Where supported, limited or selected-photo access lets you restrict the available items.
4. Open the settings gear and complete the same parent challenge. Choose the albums your child may browse and enable photos, videos, or both.
5. Review the gallery yourself before handing over the device.

No albums are selected initially. Permission alone does not make an album visible. The app checks existing permission at startup without prompting; a parent initiates the permission request.

Why is the gallery empty?

• Check that photo access is allowed in system Settings.
• Open parent settings and choose at least one album.
• Check that photos or videos are enabled and that the selected albums contain permitted items of that type.
• With limited access, an album may contain items that the app cannot read. Adjust the permitted selection in the system controls. On iOS, parent settings can reopen the limited-access photo selection.
• Confirm that the items are actually in the system library, not only in another app's private storage.

How do I change or revoke photo access?

Open the gated photo-permission action or System photo permissions in parent settings to visit system Settings. You can also open the device's Settings app yourself and find Kids Photo Gallery's photo/media permissions. Names and available choices vary by operating system.

Restrict or revoke permission there. Changing permission does not delete your photos or videos. Recheck the gallery after changing access.

The parent challenge is not accepting my entry

Read the four words and tap the corresponding digits from 1 to 9 in order. After an incorrect entry, use the new words shown. Repeated failures trigger a countdown; wait before trying again. Closing and reopening the challenge in the same app session does not bypass that countdown.

This is a reading-based challenge, not a password or a secure device lock. There is no account, saved PIN, or password-reset service.

How do I keep my child inside the app?

Full-screen presentation does not stop system gestures or switching apps. Use the device's own controls:

• iPhone/iPad: enable Guided Access in Settings → Accessibility. Open the gallery and triple-click the side or Home button, as appropriate for your device, to start it. Follow the system instructions and keep the passcode or other exit method available to the supervising adult.
• Android: enable app/screen pinning in system Settings, then pin the gallery from the recent-apps screen. Setup and unpinning gestures vary by device; test both before handing it over.

The app does not control these system features. Supervise your child and choose suitable media even when a system lock is enabled.

Why is a photo or video downloading or not loading?

An iOS photo or video stored only in iCloud may need to download through Apple's photo-library services. Check connectivity and your Apple photo-library settings. Downloads can use mobile data and may fail offline.

For a troublesome item, try opening it in the system Photos app, then return to the gallery. Check permissions and that the original item still exists. Some damaged or unsupported media may not display or play. The app does not provide a developer upload service to repair or retrieve media.

Can I reset the parent settings?

First try changing albums and photo/video toggles in parent settings. If a full reset is needed:

• Android: use the app's storage controls in system Settings to clear app data/storage. Clearing only the cache may leave preferences unchanged.
• iOS: deleting the app and reinstalling removes app-local settings according to the platform. Offloading the app can preserve its data and is not the same as deleting it.

A reset requires setting up permission and albums again. It does not delete the system photo library. Platform backups and iCloud content are managed separately by your device and account settings.

Does the app have ads, purchases, or accounts?

The current app has no ads, tracking, analytics, in-app purchases, or account system. Parent preferences are stored on the device. It reads permitted library content locally; iCloud-only media may download through the operating system. See the privacy policy for details, including local caches and platform backups.

Get help or report a problem

Parents and guardians can email kidsphotogallery_support@kaiserapps.com for help or follow-up. No GitHub account is needed.

Include the device model, OS version, app version, what you expected, and steps to reproduce the problem. Describe media problems without attaching private media; use synthetic examples if needed.

Do not send children's photos or videos, names, sensitive personal information, passwords, private album details, or unreviewed diagnostic logs. The app does not send support reports automatically. We receive your email address and whatever you choose to include so we can respond to your request. See the privacy policy for more about email support.